Pay a Water Bill Online

Access the Wauwatosa Water Utility online portal to:

• Link water accounts
• Sign up for automatic payments
• You can sign up for automatic payments through your bank account.
• You can also make a one-time or recurring credit card payment without a convenience fee. 
  • Please note: If you had an existing payment schedule with us, you will need to setup a payment schedule in this new system.
• Request a change of address
• Sign up to have your bill emailed to you
• Manage your bills (Usage, Charges, and Payments)

Non-Delivery of Bill

Late or non-delivery of utility bills by the post office or e-mail does not void the utility billing and payment policies. If you have not received your bill within the first week of the month you are billed, you may contact the Utilities Office to determine the amount due or log on to the Citizen Self Service Portal. It is the customer's responsibility to contact the utility with mailing address changes or update changing email addresses associated with their online e-billing in a timely manner. If placing your payment in the mail, it is recommended it be mailed a minimum of 10 days before the due date to ensure it is received in time.

Ways to Pay a Water Bill

• Returning the enclosed envelope with your check, including your account and customer numbers
• Using bill pay through your bank
• Pay online 
  • Direct debit, recurring credit card, or one-time payment options available
  • There are no longer separate convenience fees
• At the Treasurer’s Counter at City Hall (7725 W North Avenue) between 8 am - 4:30 pm
• At the secure payment depository at City Hall across from the blue mail box, by the employee entrance
• Pay over the phone (414) 323-2339

Note:  A 1% late payment charge is applied to an outstanding balance on the 21st of each month.

Automatic Payments

Automatic Payment provides the convenience of having your quarterly utility bill paid automatically from the bank account of your choice or credit/debit card of your choice. Withdrawals from a bank account occur on the 20th of the month, or on the 15th of the month for credit/debit cards. You'll save time, money and postage. To enroll please login to the Citizen Self Service Portal. If your bank account or credit/debit card is compromised or the card has expired please notify us immediately. Failure to notify us before the bill due date will result in late penalties. After notifying us you will need to re-enroll via the portal.

How do I monitor my water usage?

Customers who have an electronic reader installed now have the ability to monitor their home or business water usage online, with hourly readings, past usage graphing and other features.  To start monitoring your usage, you will need your ZIP code and your account number. Sign up for Eye on Water.

Afterwards, you'll be able to set up an alert to notify you if there is continuous water flow that exceeds a certain amount on your account. Continuous water flow could indicate that you have a water leak.

Download this helpful document that explains how to sign up for an account, set up an alert, and how to read water consumption on your account.

What can I see in the online portal?

• Billed consumption history
• Charges and payment history
• Copies of bills
• Change a mailing address (Ex: moving in or moving out)
• Update bill delivery preferences

Contact us with questions

The best way to reach us is via e-mail: water@wauwatosa.net. If you prefer to speak over the phone, please leave a message and we will respond as soon as possible: (414) 479-8963, prompt #3.

Preview a water bill and find your account number

The format of your water bill will look like the example below. Your account number and customer number can be obtained from your billing statement. Your account number is the six digits to the left of the dash, and your customer number is the five digits to the right of the dash.