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Phone Tree

If you have called (414) 479-8963 or (414) 471-8480 within the past year, you should have noticed a change. We now have an auto attendant. During business hours, below is a listing of our new prompts:

To report a water main break or any other drinking water emergency, press 1
If you received a letter to schedule an appointment, press 2.
For questions related to your utility bill (i.e. New Customer, Moving/Selling, or Citizen Self Service Portal questions), press 3.
For drinking water questions including water quality, water pressure or hydrant meter permits, press 4.
For office hours and location, press 5.
For storm water questions, press 6.
To repeat this menu, press 9.

If you hit a prompt and receive voicemail, please leave us a message. We will return your call.

New Owners/Occupants

New owners/occupants should contact the billing office to get their name(s) and other contact information added to the utility account. Utility accounts transfer from one owner to the next in property sales. The accounts are not closed and the water is not turned off/on when ownership changes unless it is specifically requested from the owner of the property. Failure to setup your utility account could result in your bill being delivered to the wrong place, and potentially late fees being assessed for non-payment or late payment.

Note: Registering for the Citizen Self-Service Portal does not mean you have setup your utility account. Please contact the billing office to ensure your account is setup correctly.

Selling a Home or Moving Out

The City requests at least a two business day notice for final readings for water/sewer bills for sales of property. This allows us time to retrieve a manual read if an electronic read is not available. Requests should be made via email at water@wauwatosa.net. Please include property address, account number, and delivery date. Final Bills will be emailed on delivery date by the end of day. A $30.00 processing fee will be assessed.

If you are a tenant moving, or the landlord of a tenant moving please follow the same instructions above to obtain a final reading for a water/sewer bill.

Note: If you are currently on the Automatic Payment program, please notify the billing office right away to ensure that your utility account is removed from direct debit.

Pipe Check Program

The Milwaukee Metropolitan Sewerage Districts' (MMSD) Pipe Check program provides financial incentives to help homeowners cover a portion of the costs to eliminate clear water from entering the sanitary lateral, therefore decreasing the risk of a basement backup. For more information visit mmsd.com/pipecheck.

Note: This is for the sanitary lateral ONLY, not the water lateral.

Water Service Lateral Insurance

It has come to our attention that some insurance companies have been mailing flyers out to some City of Wauwatosa property owners. The flyers describe how the customers are responsible for the repair of their water service laterals. The company proposes to provide repair or replacement coverage for leaking or broken water service laterals.

Property owners are responsible for their water service lateral from the curb stop valve outside (typically near the right of way line) into their house and past the water meter. Property owners are encouraged to check with their insurance company to see if repairs are already covered. Also, property owners considering coverage should carefully read the proposed terms of service coverage for what is actually covered.

We do not endorse any insurance company and are not affiliated in any way with these insurance companies nor their programs.

Water Conservation

There is increasing interest in encouraging water conservation and efficiency to help manage demand and meet critical water supply needs. Using water more efficiently benefits all by:

Reducing energy and chemical costs
Avoiding or delaying expensive capital infrastructure investments
Ensuring that sufficient water is available to promote economic growth and development while supporting healthy ecosystems
Preserving valuable water resources for future generations

If you stop by City Hall, we have information at the counter to provide tips to help conserve water.

Learn more about water conservation:

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