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What should I do to avoid cold weather problems with my water pipes?
Here are a few tips on how you can help yourself prepare your plumbing for the upcoming winter season. Take a little time to prepare your home before the cold weather sets in.
• Turn off your outside hose bib from inside the property and disconnect the hose.
• Make sure the area around the water meter is heated to prevent freezing.
• Make sure the water shut off valves on both sides of the water meter work properly so you can turn off your water in case of an emergency.
• Open cabinet doors under sinks to allow warmer air around the water pipes.
• During extreme cold weather, leave a small stream of cold water flowing through a faucet.

Water Utility

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1. What should I do to avoid cold weather problems with my water pipes?
2. Who is responsible for the replacement of a valve that breaks while the Utility changes the meter?
3. Is my water safe to drink?
4. How do I properly dispose of unwanted prescription medication?
5. How does the Water Utility know how much water I use in my home?
6. How does the Water Utility know that my water meter is correct?
7. How should the utility bill when there is a discrepancy between the base meter and the remote register (ROM)?
8. Can a utility forgive or forgo a late payment charge?
9. What is the Public Fire Protection (PFP) charge, and how is this charge recovered by the municipality?
10. My drinking water is reddish or brown. What causes this?
11. How should I water my lawn to avoid wasting water?
12. How does a water utility detect a leak in the water distribution piping system?
13. My drinking water looks cloudy when first taken from a faucet and then it clears up. Why is that?
14. What are the different methods of payment for my water bill?

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